Troubleshooting Password Problems

Two things to remember when logging in:

1. The user name usually consists of a DOMAIN and a user name. Both are entered in the USER section, separated by a backslash. Usually these are not case-sensitive.

Example: domain\user or DOMAIN\USER will probably both work.

2. The password is case-sensitive, must be at least seven characters long, and it involves a letter, a number and either a capital letter or another character, such as an ampersand (@).

Example: If abc123@ is the password, then ABC123@ will not work.

Stored Passwords

If you've changed your user name and password, or if you're on a computer with the same user account previously used by someone with a different name and password, you might have noticed there's no opportunity to enter your own name and password. This is probably because the previous password has been stored.

To remove the stored password, go to Start->Control Panel->User Accounts->Change an Account and choose your account. Then, in the Related Tasks box, choose Manage my network accounts.

To remove the stored account, remove any entry ending in filpac.com

The next time you log onto the server, it will ask for a new user name and password.