Frequently Asked Questions

Q: Our campaign database is actually a collection of Excel spreadsheets. How can these be converted to Filpac?

A: Data conversion is usually free with the order. Completion time is about 24 hours.

Q: What am I going to do -- or rather what are YOU going to do -- if the software doesn't work properly?

A: Filpac is guaranteed against malfunctions for as long as your support contract is current. If something does go wrong, we'll have the corrected software posted to this web site within 24 hours.

Q: Is there any limit to the number and duration of "help" calls that we can make to your support line?

A: Not really. You have 30 days of unlimited toll-free telephone support when you purchase Filpac. If you sign up for the annual warranty, you earn our Five Minutes Free courtesy, which means you can pick up the phone and call anytime. If the call lasts less than five minutes (which is the case 99 percent of the time), there is no charge. After that, non-warranty telephone support is $1 per minute.

Q. Cost?

A. $750 if you file with the FEC, and $595 if you don't. That includes 30 days of unlimited toll-free support. A software update subscription and warranty can be purchased for a base price of $300 per year (non-federal committees). Check here for more detailed pricing info. Go to the Warranty page of this website for more information about software support.

Q. Why so cheap? One of your competitors sells their product for $5,000.

A. Well, let's see ...

As you can tell by the look of this website, we don't spend much on "website development." And if you were to visit the cave we call an office, you'd rightly assume that our rent is low. But don't get us wrong! If you want to pay us $5,000, we'll happily adjust the invoice! In fact we'll hand-deliver it. We'll even take you to lunch. Instead of McDonald's, we'll treat you to Waffle House!

Q: I have an old computer running Windows XP. Should I install Vista?

A: NO! You should switch only if a) you want to use an application that requires it, and b) you've ruled out buying a new computer. Otherwise stay with what you have. In fact, we wouldn't recommend changing your operating system at all -- even if you're still using Windows 2000. Installing a new Operating System (OS) isn't as safe and simple as installing a new software application.
If your computer runs an older operating system, it's an older computer, which means that the newer operating system probably won't run as advertised.

Q: What if the state or FEC changes their forms?

A: Any mandated changes in FEC forms are provided free of charge to users with current support contracts. State changes are provided free of charge to users in states where there at least ten Filpac users with current support contracts. For other states, we will make the changes at our regular hourly programming rate, or you can submit the generic state disclosure form that is included with Filpac.