Microsoft Support This is the first place to go if you're having problems with Microsoft software, which includes Windows, Internet Explorer, Word and Excel. If you get an error using Microsoft software such as Word or Excel, cut-and-paste the error into the Search box of Microsoft's site and you'll find out about your problem, which is the first step to solving it.

Computer Hope Free computer help for everyone. This link points you to the site's basic troubleshooting guide.

Walter Mossberg of the Wall Street Journal If you want to find the "skinny" on new computer, electronics or technology issues, check first with Mossberg. Solid advice.