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Setting up Your Connection

Once you've been issued a user name and password, here are the instructions for setting up your connection to the "cloud"-based version of Filpac.

Step 1

This is for Mac users only:

First, download the current version of Remote Desktop for Macs.

Once the program is installed and running, it will ask you for a remote computer name:
Enter the computer name listed in your setup email.
Proceed to Step 4.

Step 2

This is for Windows XP users only.

First, make sure you're using Service Pack 3. Right-click on My Computer and go to Properties. Under the General tab, you'll see your system described. It should say:
 
Microsoft Windows XP
Version 2002
Service Pack 3

If not, upgrade your system by going to Windows Update.

Then you'll need to install a registry fix. Call for instructions.

Click Run

Click the REGFIX.EXE icon on your desktop. It takes only a couple of seconds to run. Then UNINSTALL the REGFIX program from your control panel. Start->Control Panel->Add/Remove Programs

REBOOT after install/uninstall.

Proceed to Step 3.

Step 3

This is for all Windows users

You've been given the name of your organization's installer file. Enter the name of that installer file in your web browser's address bar.  Or if it appears in your setup email as an active hyperlink, just double-click on it.

Click RUN and follow the instructions. It will leave a Filpac icon on your desktop.

Double-click the icon and let it connect.

Step 4

Enter the Domain, User Name and Password. (Call us if you don't have a user name and password.)

Enter it with the domain followed by a backslash (\) and then the user name. In the following example, the domain iS APPLE and the user name is cbrown:

APPLE\cbrown

You can uninstall the Filpac shortcut anytime by going to the Add/Remove Programs section of your Control Panel.